Delete your Doorvo account

In the app

• Sign in to the Doorvo app.
• Open My business, then Settings.
• Choose Delete account and confirm with the code we email you.

On the web

• Sign in at doorvo.route-planner.ai/login with your email.
• Open Settings in the app menu.
• Choose Delete account and confirm with the code we email you.

If you cannot sign in

Send us a request through the contact form in the Help center, from the email address of the account. We will confirm it is you before we delete anything.

What is deleted

• Your sign-in, your sessions and your push notification tokens.
• Your profile and your booking page.
• Your customers, bookings, jobs, notes and photos, if you are the business owner and no one else is on the team. If others are still on your team, remove them first.
• If you are a team member and not the owner, only your own membership and details are removed; the business keeps its jobs.

What we keep for legal reasons

• Records we must keep to meet legal, tax and accounting duties.
• Security and audit logs, kept for a limited time to protect the service and prevent abuse.
• Analytics events are collected without personal data and stay.
• Data in GETWAY is not deleted: GETWAY is a separate service. To delete it, use account deletion in the GETWAY app.

Timing

Deletion starts right away. Copies in backups are removed when the backups expire. Exact retention periods will be set in the final privacy notice after legal review.

Customers who booked through a business

Your booking details belong to the business you booked with. Ask that business to delete them, or send us a request through the contact form in the Help center.