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When a delivery fails: retry or return
For workers
If you cannot deliver, for example nobody answers, mark the delivery as failed and write the reason.
Then choose what happens next:
- Retry: schedule another attempt. The job returns to your day list.
- Return: bring the package back to the pickup point.
The customer is told by email what happened and what comes next. Every attempt stays in the job history, so you and the business owner can see what was tried.
Mark a failure only after a real attempt.